Privacy Policy

Introduction

Uprev ("we", "our", "us") operates the Uprev application available through the Shopify App Store. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

Information We Collect

Information from Shopify

When you install Uprev, we receive the following information from Shopify:

• Store information (store name, domain, email address)
• Order data (order details, line items, customer information for order processing)
• Product catalog data (product names, prices, variants, images)
• Customer information (names, email addresses, shipping addresses)

Information from Customers

When customers interact with Uprev features on your store, we collect:

• Email addresses (for order edit notifications)
• Order modification preferences and choices
• Upsell interactions and purchase decisions

Automatically Collected Information

• Usage analytics (feature usage, page views within the app)
• Error logs and debugging information
• Device and browser information for troubleshooting

How We Use Information

We use the information we collect to:

• Process order modifications requested by customers
• Send transactional emails related to order changes
• Provide AI-powered product recommendations
• Generate analytics and insights for merchants
• Improve our services and develop new features
• Provide customer support
• Ensure the security and integrity of our services

Data Sharing

We do NOT sell personal data.

We may share information with:

• Shopify: As required for app functionality and Shopify's platform requirements
• Email service providers: We use Resend for transactional emails
• Analytics providers: For aggregated usage statistics
• Cloud infrastructure: Our services are hosted on secure cloud providers

Data Retention

• Order data: Retained while the app is installed, plus 30 days after uninstallation
• Analytics data: 12 months
• Error logs: 90 days
• Account information: Until account deletion is requested

Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt out of marketing communications
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@uprev.app

Security

We implement appropriate security measures including:

• Encryption in transit (TLS 1.2+)
• Encryption at rest for sensitive data
• Regular security audits and vulnerability assessments
• Access controls and authentication
• Secure development practices

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses where required.

Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of material changes by email and/or by posting a notice in the application. Your continued use of the application after such modifications constitutes your acknowledgment of the modified policy.