Support
We're here to help you get the most out of Uprev
Email Support
Response within 24 hours (business days)
Priority Support
For Scale & Enterprise plans - 4 hour response
Feature Requests
Help us improve Uprev
Common Issues
App not showing in checkout
- Verify the app is installed and active in your Shopify admin
- Check that you have enabled the checkout extension in Settings > Checkout
- Ensure your theme supports checkout extensions
- Clear your browser cache and try again
- Contact support if the issue persists
Orders not syncing
- Check that all required permissions are granted to the app
- Verify your Shopify store is on an active plan
- Look for any error messages in the Uprev dashboard
- Try disconnecting and reconnecting the app
- Contact support with your store domain for investigation
Email notifications not sending
- Verify email notifications are enabled in Uprev settings
- Check that the customer email address is valid
- Look in spam/junk folders for test emails
- Verify your email domain is properly configured
- Check the email logs in your Uprev dashboard
Upsells not displaying
- Ensure you have created and published upsell offers
- Check that products in the upsell are in stock
- Verify the upsell rules match the customer's cart
- Test with a different browser or incognito mode
- Review analytics to confirm impressions are being recorded
System Status
All systems operational
Check our status page for real-time updates on system health and any ongoing incidents.
View Status Page[PLACEHOLDER: Set up status.uprev.app with a status page service]
Need More Help?
Check out our comprehensive documentation for detailed guides, tutorials, and API references.
View Documentation[PLACEHOLDER: Documentation coming soon]